Assurance Technical Support Officer
We have two 12-month maximum term opportunities available in Dandenong or Traralgon, offering the chance to develop your technical capabilities, expand your industry knowledge, and contribute to meaningful work.
Whether you're bringing experience from a similar role or looking to take the next step in your career, you'll be supported to learn, grow, and succeed with us.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Let’s talk about you!
Certifications such as CCNA, NSE4, or CompTIA A+ (or equivalent) isn't necessary but it's preferred
Strong organisation and time‑management skills
Clear and confident communication skills
Ability to troubleshoot using the OSI model
A proactive approach to problem‑solving and leadership
Confidence working independently and collaboratively
A willingness to learn quickly and adapt to new technologies
How will you support our “Why?”
Deliver frontline diagnostics, classification, and issue resolution
Meet customer service standards and call‑handling targets
Respond to technical support requests via phone and digital channels
Identify customer needs through effective questioning and product analysis
Troubleshoot and resolve technical and non‑technical service issues in line with SLAs
Investigate faults using internal and external resources
Work collaboratively with teams across the business
Support field staff with fault resolution and installation queries
If this role speaks to you, hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.