Bakery Assistant Manager

Job Summary

Assist the Bakery Department Manager in overseeing daily operations, ensuring high-quality production, exceptional customer service, and profitability. Help manage staff, including direct reports, inventory, ordering, and maintain a safe, sanitary environment while supporting Mackenthun's Exceptional Experience and meeting performance goals.

Key Responsibilities

Leadership & Staff Support:

• Lead direct reports by training, supervising, and motivating bakery staff to ensure high performance.
• Assist in creating and managing staff schedules, ensuring adequate staffing levels to meet customer demand.
• Help ensure staff are knowledgeable about products, food safety, and customer service standards.
• Provide feedback, coaching, and support for staff development.
• Foster a positive team environment to promote engagement and productivity.
• Handle staffing issues such as scheduling, performance evaluations, and addressing employee concerns or conflicts.
• Assist with recruitment, hiring, and onboarding new bakery staff.

Product Management:

• Assist in overseeing daily production to ensure products meet quality standards and align with company specifications.
• Ensure bakery items are visually appealing, fresh, and well-stocked to attract customers.
• Collaborate with the marketing team to support the development of new bakery items and seasonal offerings.
• Assist in managing production schedules to minimize waste and ensure product availability without overproduction.

Inventory & Ordering:

• Monitor inventory levels for ingredients, packaging, and other bakery supplies.
• Help place orders for ingredients and supplies, ensuring cost-effectiveness and minimizing spoilage.
• Assist in implementing efficient stock rotation (FIFO) to reduce waste and maintain product freshness.
• Track and manage inventory accurately and assist with documentation.

Customer Service & Sales:

• Provide excellent customer service, ensuring a positive shopping experience.
• Assist customers with product recommendations, slicing, packaging, and resolving any concerns.
• Implement merchandising strategies to enhance product visibility and drive sales.
• Monitor sales trends and assist in adjusting product offerings to maximize department sales.

Health, Safety & Compliance:

• Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage.
• Help maintain a clean, organized, and safe work environment by conducting regular safety audits.
• Assist in overseeing the cleanliness of bakery equipment, tools, and the bakery floor.
• Support staff in following proper hygiene and sanitation practices in accordance with food safety guidelines.

Financial Performance & Budgeting:

• Assist in monitoring department financial performance, ensuring alignment with the store's budget.
• Help control shrinkage through effective inventory management and staff training.
• Assist in managing labor costs and scheduling, adjusting staffing levels as needed.
• Work with vendors to maintain competitive pricing and ensure accurate billing for special orders.

Collaboration:

• Work closely with the store manager, marketing team, and other department managers to support store objectives.
• Participate in promotional events and marketing campaigns to increase bakery product visibility.
• Collaborate with other departments to ensure smooth store operations.

Department Development:

• Stay informed about industry trends, customer preferences, and new baking techniques.
• Assist in introducing new products and recipes to keep the bakery offerings fresh and exciting.
• Participate in planning meetings and contribute to department goals.
• Help develop staff skills through training and ongoing professional development.