Banking Application Support Manager

Key responsibilities:

Lead and manage the applications support team, ensuring adherence to SLAs, KPIs, and regulatory requirements.
Oversee application deployment, configuration, and release management across environments.
Provide and supervise L2 support, ensuring timely troubleshooting, root cause analysis, and escalation when needed.
Manage batch processing and ensure successful execution of end-of-day (EOD) and critical banking cycles.
Oversee containerized environments (e.g., Docker/Kubernetes), ensuring stability, scalability, and performance.
Act as the main point of contact for business stakeholders on incidents, service requests, and system issues.
Coordinate with in-house development teams and vendors for issue resolution, enhancements, and releases.
Drive incident, problem, and change management aligned with ITIL practices.
Ensure proper documentation, monitoring, and continuous improvement of support processes.

Requirements:

Bachelor’s degree in Computer Science, IT, or related field.
10+ years of experience in application support, with proven team leadership experience.
Strong background in banking systems (e.g., core banking, payments, digital channels).
Hands-on experience in:

• Application deployment and environment management
• L2/L3 support operations
• Batch/job scheduling systems
• Container platforms (Docker, Kubernetes)

Experience working within regulated environments with high availability requirements.