BAS Account Manager

ModernControls is seeking a driven and customer-focused Building Automation Systems (BAS) Account Manager to support and grow our service and controls business across the Mid-Atlantic region. This role is responsible for managing existing client relationships while identifying new opportunities for service agreements, system upgrades, and energy solutions. The ideal candidate understands building automation, is comfortable in front of customers, and can bridge the gap between technical teams and business outcomes.

Position Summary

The Building Automation Systems (BAS) Account Manager is responsible for developing, managing, and expanding client relationships within assigned accounts. This role serves as the primary point of contact for customers, ensuring high levels of satisfaction while driving revenue growth through service agreements, system upgrades, and project opportunities.

The BAS Account Manager works closely with operations, project management, and service teams to deliver solutions that align with customer needs and company objectives.

Key Responsibilities

Client Relationship Management

Serve as the primary liaison for assigned BAS accounts

Build and maintain strong, long-term customer relationships

Conduct regular client check-ins, site visits, and business reviews

Ensure customer satisfaction and retention across all service lines

Sales & Business Development

Identify and pursue new business opportunities within existing accounts

Develop and present proposals for service agreements, retrofits, and system upgrades

Drive growth in maintenance contracts, energy optimization solutions, and capital projects

Meet or exceed assigned revenue and margin targets

Account Strategy & Planning

Develop account plans to support long-term growth and retention

Understand client facilities, systems, and operational needs

Coordinate with internal teams to align resources with customer requirements

Project & Service Coordination

Partner with Project Managers and Service Teams to ensure successful execution

Monitor project progress, customer expectations, and overall delivery

Assist in resolving issues, escalations, and service concerns

Financial Oversight

Manage account profitability, including pricing, margins, and contract performance

Support billing, change orders, and contract renewals

Track and report on key performance metrics

Reporting & CRM Management

Maintain accurate records in CRM and internal systems

Provide regular updates on pipeline, forecasts, and account status

Support leadership with reporting and strategic insights

Reporting & CRM Management

Maintain accurate records in CRM and internal systems

Provide regular updates on pipeline, forecasts, and account status

Support leadership with reporting and strategic insights