BDC/Mobile Service Coordinator
Summary
Customer-facing coordinator at Mullinax Ford scheduling mobile service appointments via phone, email, and online channels, coordinating with service technicians and maintaining CRM records.
We are a family-owned business committed to delivering exceptional customer service. Join a team that values integrity, teamwork, and customer satisfaction.
Position Overview:
The BDC Mobile Service Coordinator serves as the primary point of contact for customers scheduling mobile service appointments. This role requires strong communication skills and the ability to manage customer interactions via phone and internet efficiently.
Key Responsibilities:
- Handle inbound and outbound calls to schedule mobile service appointments.
- Respond promptly to customer inquiries via phone, email, and online platforms.
- Coordinate with service technicians to ensure timely and accurate scheduling.
- Maintain detailed records of appointments and customer interactions in the CRM system.
- Provide exceptional customer service and resolve issues professionally.
- Assist with follow-ups to confirm appointments and ensure customer satisfaction.
Qualifications:
- Customer Service Experience: Minimum 1–2 years, preferably in a call center or automotive environment.
- Strong verbal and written communication skills.
- Proficiency in using internet-based tools and CRM systems.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude and team-oriented mindset
Benefits:
- Competitive pay.
- Full benefits package including:
- Health, dental, and vision insurance.
- Paid vacation.
- 401(k) retirement plan.
- Opportunities for growth within a family-owned business.