Bilingual Case Manager

Under general supervision, the Bilingual Case Manager is responsible for providing comprehensive case management services to unaccompanied children (UC) in the care of a federal program. This includes assessing needs, developing service and safety plans, facilitating family reunification, and ensuring that all services are delivered in compliance with federal, state licensing, and agency policies. Bilingual Spanish is required.

The Case Manager plays a vital role in supporting each child’s safety, well-being, and timely release to a suitable sponsor, using a trauma-informed, child-centered, and culturally responsive approach.

Duties and Responsibilities:

• Conduct initial intake and needs assessments for each child upon admission.
• Develop individualized service and safety plans tailored to each child’s emotional, psychological, educational, and cultural needs.
• Facilitate ongoing case management services that support the child’s adjustment, progress, and overall well-being while in care.
• Coordinate with interdisciplinary team members (clinical, education, medical, and youth care staff) to ensure a holistic approach to service delivery.
• Conduct regular case reviews and update service plans as needed.
• Initiate and maintain regular contact with identified sponsors to assess suitability for reunification in accordance with federal/agency standards.
• Conduct sponsor assessments, background checks, and home studies as required by federal/agency policy.
• Prepare and submit release requests and documentation to federal/agency for approval.
• Facilitate family communication and provide guidance on reunification expectations, rights, and responsibilities.
• Coordinate post-release planning and referrals to ensure continuity of care and community support.
• Maintain accurate, complete, and timely case records in the federal/agency-designated database (e.g., UC Portal) and agency systems.
• Document all case actions, contacts, assessments, and services in accordance with federal and agency requirements.
• Ensure case files meet federal, agency, and state licensing standards for content, organization, and confidentiality.
• Submit case progress reports, release recommendations, and other required documentation by established deadlines.
• Participate in audits, monitoring visits, and internal compliance reviews as requested.
• Advocate for each child’s best interests in alignment with trauma-informed and culturally responsive care principles.
• Collaborate with clinicians, teachers, youth care staff, and medical professionals to ensure coordinated care delivery.
• Participate in multidisciplinary team (MDT) meetings to discuss case progress and address barriers to reunification.
• Coordinate with external partners, including child advocates, legal service providers, and Federal Field Specialists (FFS).
• Accompany children to court hearings, medical appointments, or sponsor reunifications when required.
• Identify and report any safety concerns, incidents, or signs of abuse, neglect, or trafficking in accordance with federal/state and state mandatory reporting laws.
• Participate in safety planning and crisis intervention efforts as part of the program team.
• Ensure all case management activities promote a safe, stable, and supportive environment for the children in care.
• Participate in required federal/state and agency training, including those related to trauma-informed care, cultural sensitivity, child rights, and documentation standards.
• Stay current with federal/state policy updates and best practices in child welfare and refugee resettlement.
• Support new case managers and assist in peer learning as directed by the Lead Case Manager or Supervisor.
• Participate in and provide support groups and classes to the community and clients of the agency. (based on position)
• Maintain a welcoming environment for families and other community partners.
• Ensure compliance with HIPAA and PII privacy and security requirements.
• As with all of our positions, we work as a team and various duties may be assigned at any time including tasks to support other AGH programs/services, cleaning, organizing, child care, attending to the needs of the child in your care or in the office, attendance at meetings, transportation, paperwork, etc.
• Perform other duties as assigned.

Reporting To: Lead Case Manager

Hiring Rate of Pay: $31.25 per hour