Bilingual Client Support Representative: 11am-8pm Eastern Time Shift
Asurint has redefined screening by blending advanced technology with human insights, creating a smarter, more effective way to screen. Our compliant, data-driven, tech-enabled solutions deliver faster, more reliable results to empower confident decisions. At Asurint, each member of our team plays and integral part as we work together to drive informed decisions through advanced screening solutions for fair and safe workplaces and communities.
Summary
The Bilingual Client Support Representative is responsible for providing order-level analysis and accurate responses to client and/or candidate inquiries, concerns, and requests regarding the company products and services in English and/or Spanish.
Responsibilities
- Engages and builds relationships with clients and applicants, with a focus on providing a positive, memorable customer experience.
- Communicates with clients accurately and effectively in English and/pr Spanish, as needed.
- Understands the necessity and value of accuracy and attention to detail; ability to rapidly process information and document with high levels of accuracy.
- Adheres to, achieves, and maintains customer service support levels and standards in all interactions (email, phone, and chat).
- Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
- Demonstrates a comprehensive understanding of Asurint products and services to quickly facilitate resolution.
- Handles complex customer service and support issues and escalates as necessary.
- Handles all candidate inquiries.
- Other duties as required.