Bilingual Help Desk Analyst
Bilingual Help Desk Analyst 7*24
Do you enjoy solving technical issues and helping users get back to work quickly?
Do you feel comfortable working with tickets, prioritizing incidents, and providing remote support?
If so, this could be the role for you.
Join our Service Desk team and become a key player in delivering exceptional technology experiences. As a Service Desk Analyst, you will be the first point of contact for users across multiple locations, helping them stay productive by resolving technical challenges with efficiency and care. This is an opportunity to grow your skills in a dynamic, fast-paced Managed Operations environment, where your impact is visible, your voice matters, and your commitment to service excellence makes a difference every day
How a day to day would look like in this role:
- Provide support and resolution for user incidents via phone, email, or ITSM tools.
- Manage the full ticket lifecycle, including logging, prioritization, follow-up, and closure in line with SLAs.
- Perform initial diagnosis and basic troubleshooting for hardware, software, corporate applications, and access issues.
- Escalate cases when needed and document solutions, ensuring clear communication and adherence to operational metrics.