Billing System Analyst
BILLING SYSTEM ANALYST I
JOB SUMMARY
The Billing System Analyst I is responsible for analyzing billing related data for accuracy. This position reports directly to the Business Process Manager.
Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Billing System Analyst I performs a variety of skilled functions, which may include but are not limited to the following:
- Review and validate meter read exceptions daily
- Review and correct billing exceptions daily
- Review and approve bills and letter files for InfoSend to print
- Calculate & process billing adjustments
- Process and balance payments, utilizing the OPEX scanner
- Process credit card payment returns
- Support divisions with payment and billing research
- Track payments for License Agreement accounts
- Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
- Provide support to Meter Readers for issues related to the meter reading software.
- Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis.
- Ensure Billing Analyst I process documents remain current and reflect established practices.
- Perform other duties as assigned by management.