Box Office Associate

TITLE: Box Office Associate

REPORTS TO: Box Office Manager

STATUS: Part-Time, Non-Exempt

HOURS: Flexible, evening and weekend availability a must.

LOCATION: Harrisburg based

OPPORTUNITY - About Whitaker Center for Science and the Arts

Join a team that is passionate about making a difference and helping our community thrive! Our mission is to serve as the center for scientific, artistic, cultural, and educational activities to enhance the region’s quality of life and economic vitality.

About the Role

We’re seeking a Box Office Associate who is dedicated to delivering excellent guest service and working in a fun and

exciting environment. Our Box Office Associates provide information, sell tickets to events, work in our gift shop and

concessions stand, answer phones, and serve as a positive first point of contact for our guests. If you are interested in

working directly with the public and our guests, having experience working in a fast paced education and entertainment

environment, we are interested in hearing from you! Candidates with retail experience (gift shop) are strongly encouraged

to apply.

RESPONSIBILITIES:

1. Box Office:
   1. Provide ticketing services for admissions, reservations, membership services, and group sales.
   2. Accept payment and balance register.
   3. Answer box office phones and assist guests or direct calls to appropriate team member.
   4. Provide guests information about upcoming events, staying up-to-date on Whitaker Center calendar of events.
2. Gift Shop:
   1. Accept payment and balance register.
   2. Assist guests and keep inventory stocked on the floor.
   3. Keep the area clean and organized, tidy and reset floor displays multiple times a day.
3. Concessions:
   1. Take orders, answer questions, and provide information.
   2. Prepare food and assist with preparation during events.
   3. Check IDs for age-restricted items, ensure food is safe and high quality, and maintain sanitation standards.
   4. Accept payment and balance register.
   5. Keep the area clean and sanitary, and clean multiple times a day.
4. Perform other duties and responsibilities as assigned.

This position description is relative to major requirements and is not intended to be all-inclusive.