Branch Manager - Construction Equipment Dealership
ICM Solutions is seeking a hands-on, results-driven Branch Manager to lead operations at our Phoenix, AZ construction equipment dealership. As a rapidly growing equipment dealer serving the mining, aggregates, and paving industries throughout the Mountain West, ICM offers the opportunity to make a visible impact while helping customers maximize equipment uptime and productivity. We are looking for a leader who embraces accountability, develops people, prioritizes safety, and thrives in a fast-paced environment where initiative, teamwork, and continuous improvement are valued.
Key Responsibilities
- Lead all branch operations with responsibility for safety, customer satisfaction, employee engagement, operational performance, and profitability.
- Direct and support Parts and Service teams, creating a culture of accountability, teamwork, continuous improvement, and exceptional customer service.
- Recruit, coach, develop, and retain employees while establishing clear expectations and performance standards.
- Oversee shop and field service operations to ensure timely, high-quality repairs that maximize customer uptime.
- Manage service scheduling, technician workload, and resource allocation to optimize efficiency and responsiveness.
- Serve as the primary escalation point for customer concerns, building strong relationships and ensuring successful resolutions.
- Oversee parts operations, including inventory management, shipping, receiving, and parts availability to support customer and business needs.
- Partner closely with Sales, Rental, and Service teams to deliver a seamless customer experience and support overall business growth.
- Drive operational improvements that increase productivity, efficiency, and customer satisfaction.
- Ensure the branch maintains high standards for safety, organization, facility appearance, and operational excellence.
- Support rental fleet readiness through repair coordination, inspections, and equipment preparation.