Broadcast Support Engineer

· Taking calls from Hotel Staff members and dispatched technicians.

· Adhering to company policies on attendance and use of phone codes.

· Creating, Updating, Resolving or Escalating incidents according to company policies and SLAs.

· Communicating with clients and internal GuestTek’s departments.

· Co-operating within the team to ensure all calls are answered within SLAs.

· Other related duties as assigned by Global Services Management Team.

· RF distribution

· Troubleshooting technical problems

· Working closely with internal departments

· Achieve KPIs set by management team.

· Must be able to speak and write in fluent English.

· Degree in Computer science or relevant field or work experience in a similar field.

· Excellent communication both verbal and written in English and good interpersonal skills

· Good understanding of business supported

· Available to cover shifts supporting a 24/7/365 operation.

· Strong communication skills and understanding of the business supported.

· Must demonstrate knowledge of Procentric, DirectTV, Com2000/3000, LG, DOCSIS, Multicast and Coax Distribution

· Knowledge in RF Transmission and MATV Distribution.

· Must demonstrate problem solving skills.

· Relevant Networking/IT certification is an asset

· Linux knowledge is an asset.

· Understanding GuestTek proprietary products is an asset.

· Ability to quickly build strong relationships with colleagues and clients.

· Ability to work under pressure.

· A positive “can do” attitude and customer focused approach that will enable to deal with challenging situations with integrity, empathy and sincerity.

· Must show knowledge about latest technology in use.

· Must have a desire to learn