Builder Support Representative
Job Title: Builder Support Representative
Position Purpose
The Builder Support Representative provides exceptional customer service to assist and support pool builders via phone, email, and text. This role focuses on processing orders, scheduling field work, and ensuring a high level of customer satisfaction by proactively bridging communication gaps.
Essential Responsibilities
- Communicate with pool builders through phone, text, and email.
- Schedule installations and service appointments for builders.
- Prepare quotes for auto covers, replacement covers, fences, and service requests.
- Follow up daily on outstanding items (e.g., color, motor side).
- Order new systems and replacement fabrics from APC.
- Support retail customer orders and maintain builder accounts in ERP.
- Collaborate with Area Managers and Technicians to manage inventory and resolve issues.
Secondary Responsibilities
- Proactively reach out to builders for brochures, fabric samples, and other needs.
- Monitor and report builder-specific sales trends.
- Assist Inside Sales with CRM data maintenance.
- Provide construction specifications and support accounting with invoice inquiries.
- Perform other duties as assigned.
Qualifications
- High School Diploma or GED required.
- Sales and industry experience preferred.
- Strong customer service background.
Skills & Abilities
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, deadline-driven environment.
- Strong problem-solving and organizational skills.
- Proficiency in Microsoft Office, ERP systems, and digital communication tools.
- Attention to detail and ability to multitask effectively.
Physical Demands
- Ability to sit or stand for extended periods in an office environment.
- Ability to read reports, input data, and communicate effectively.