Business Analyst

Chevo is hiring a Business Analyst to join our expanding firm. This position will provide the opportunity for significant client interaction by learning the client’s business and becoming a trusted advisor. The ideal candidates will support Program/Project Management activities, Strategic Business Management, Business Process Analysis and Improvement, and Business Intelligence Analysis and Visualization support for IT projects and programs, with a focus on ServiceNow.

Duties and Responsibilities:

• Elicit, analyze, and document business and functional requirements; translate stakeholder needs into clear, testable specifications and user-focused deliverables
• Map and improve end-to-end business processes across directorates; recommend efficiencies and continuous-improvement opportunities
• Develop and maintain standard operating procedures, policies, process flows, training/how-to guides, and other documentation
• Build and sustain project/process metrics, support business intelligence, data analysis, and visualization
• Facilitate knowledge-sharing sessions, interviews, and workshops with leadership, IPTs, working groups, and key stakeholders
• Support governance activities (planning, scheduling, briefings, notes, and publication)
• Utilize the ServiceNow environment to support requirements validation, configuration/integration coordination, testing support, deployment preparation, and post-production considerations as required
• Produce professional, executive-ready written and visual artifacts
• Take on other tasks to ensure timely and quality submission of deliverables.