Business Analyst

Company description:

IMS Group Australia Pty Ltd

Job description:

About Us

This role sits within the Express Package (EP) Product Team, supporting the digital and operational transformation of Freightways' Express Package brands, including New Zealand Couriers, Post Haste, and Messenger Services Limited.

While the role is employed by Freightways Information Services (FIS) - the Group's technology and digital enablement function - you'll be embedded within the EP business, working alongside Product Managers, Product Owners, operational leaders, Solution Architects, and delivery teams to solve real business challenges and deliver meaningful customer outcomes.

This unique structure combines the best of both worlds: the opportunity to be part of FIS's collaborative technology community while working as an integral member of the Express Package team, helping shape products, improve operational processes, and deliver digital initiatives that directly support our customers, frontline teams, and business operations.

You'll be joining a team that values curiosity, collaboration, practical problem-solving, and continuous improvement, where ideas are encouraged and outcomes matter more than hierarchy.

The Role

We're looking for an experienced Business Analyst to join our Express Package Product Team, partnering with our EP brands to simplify operational processes, support digital transformation, and help deliver better outcomes for our customers and frontline teams.

As part of the Express Package (EP) portfolio, you will partner with teams across our EP brands including New Zealand Couriers, Post Haste, and MSL to understand how work is really performed, identify opportunities to simplify processes, improve operational outcomes, and ensure technology investments are aligned to genuine business needs. You will work across a diverse range of operational and digital initiatives that support our customers, frontline teams, and business operations.

This role requires a high degree of independence and self-leadership. The successful candidate will be comfortable operating as a standalone Business Analyst, partnering closely with Product Managers, Product Owners, Solution Architects, delivery teams, and business stakeholders while independently leading discovery, analysis, stakeholder engagement, and process improvement activities across the EP portfolio.

What You'll Be Doing

• Develop and maintain a strong understanding of Freightways business processes, operational workflows, and strategic objectives.
• Support discovery activities to understand how work is currently performed, identify pain points, and uncover opportunities for improvement.
• Facilitate workshops and stakeholder discussions to build shared understanding, challenge assumptions, and define desired outcomes.
• Observe, analyse, and document current-state and future-state processes.
• Translate business needs into clear, actionable requirements, user stories, acceptance criteria, process maps, and other delivery artefacts.
• Act as a customer and user advocate, ensuring solutions are grounded in real operational needs and business value.
• Assist Product Managers and Product Owners to shape initiatives, support prioritisation, and contribute to product roadmaps.
• Work closely with Architects, delivery teams, and stakeholders to ensure solutions are feasible, understood, and deliverable.
• Assess the impact of proposed changes across people, processes, systems, and data, and support business change readiness and adoption through effective stakeholder engagement and transition planning.
• Identify opportunities to simplify operational complexity, improve customer outcomes, and reduce manual effort.
• Contribute to the continuous evolution of business analysis practices across Freightways.

What We're Looking For

We are looking for someone who combines strong analytical capability, systems thinking, stakeholder engagement, and practical problem-solving. You are naturally curious and enjoy understanding how work really happens. You can quickly build a picture of current-state processes, identify inefficiencies, and work collaboratively with stakeholders to design improvements that deliver measurable business outcomes.

You are equally comfortable engaging with operational teams, business stakeholders, Product Managers, Product Owners, Architects, and delivery teams.

Most importantly, you can communicate complex ideas with simplicity and precision, tailoring your approach to different audiences while maintaining a strong focus on outcomes and value.

Experience & Skills

• 5+ years' experience as a Business Analyst, preferably within a technology-enabled Agile environment.
• Demonstrated experience supporting discovery activities and facilitating stakeholder workshops.
• Strong capability in requirements elicitation, analysis, modelling, and documentation.
• Experience analysing and improving business processes and operational workflows.
• Experience using techniques such as process mapping, current/future-state analysis, user stories, acceptance criteria, customer journeys, and workflow modelling.
• Experience supporting Product Managers and Product Owners in shaping initiatives and delivery outcomes.
• Ability to work effectively across business, operational, and technology teams.
• Exposure to system modernisation, digital transformation, APIs, integrations, cloud-based platforms, or data-driven solutions would be advantageous.
• Familiarity with Lean principles, continuous improvement methodologies, or process optimisation techniques is beneficial but not essential.

Success in this role requires:

• Exceptional communication skills, with the ability to distil complex problems into clear, concise, actionable insights.
• Strong systems thinking, including the ability to understand interactions between business processes, data, people, and technology.
• Experience leading discovery activities and facilitating workshops that uncover root causes rather than symptoms.
• Demonstrated ability to simplify business processes and reduce operational complexity.
• Ability to balance customer needs, business objectives, technical constraints, and delivery realities.
• Demonstrated ability to operate autonomously, drive discovery and analysis activities, and influence outcomes across stakeholders.
• Confidence operating in ambiguous environments where requirements and solutions are not immediately clear.
• Strong stakeholder management skills, including the ability to challenge assumptions constructively and influence decision-making.

Ways of Working

• Strong communicator who creates clarity and shared understanding.
• Curious, observant, and motivated to understand how work really happens.
• Pragmatic and outcome-focused, balancing improvement opportunities with delivery constraints.
• Comfortable operating independently and taking ownership of outcomes.
• Collaborative and open, comfortable working in a non-hierarchical environment.
• Values simplicity and practicality over complexity and over-engineered solutions.

Why Join Us?

• Join the Express Package Product Team in supporting digital and operational initiatives across our Express Package brands, including New Zealand Couriers, Post Haste Group, and Messenger Services Limited/
• Work on initiatives that directly improve how Freightways operates and delivers value to its customers.
• Partner closely with Product Managers, Product Owners, Solution Architects, delivery teams, and operational leaders across the Express Package portfolio.
• Help support the modernisation of systems and processes through practical, incremental improvements.
• Be part of a collaborative team that values ideas, innovation, and outcomes over hierarchy.
• Play a meaningful role in shaping business outcomes and contributing to the evolution of business analysis practices.
• Enjoy ongoing opportunities to grow your skills across business analysis, product management, digital transformation, and operational improvement.

Apply

If you're looking for an opportunity to make a real impact through business analysis, product collaboration, and operational transformation, we'd encourage you to apply.