Business Analyst (Pega) (JD#11264)
Job Summary
Seeking a Business Analyst with strong Corporate Banking and Client Lifecycle Management (CLM) expertise. Responsible for driving client onboarding initiatives and translating business requirements into functional solutions across APAC.
Mandatory Skill-set
- 5+ years of Business Analyst experience in Corporate Banking / Financial Services;
- 3+ years of Client Onboarding, KYC, or CLM project experience;
- Strong Client Lifecycle Management (CLM) functional knowledge;
- Pega CLM knowledge, including workflows, case management, routing, SLAs, and dashboards;
- Strong experience in user stories and acceptance criteria;
- Experience with AS-IS / TO-BE process flows and exception scenarios;
- Understanding of integrations, data mapping, control points, and NFRs;
- Full project lifecycle experience from discovery through UAT, go-live, and stabilization;
- Experience managing APAC stakeholders across business, operations, compliance, and technology;
- Experience supporting UAT, business validation, and end-user training.
Desired Skill-set
- Exposure to CLM automation and digitization: dashboards, document management, e-signature, IDP, and STP.
- Exposure to AI-enabled automation initiatives in banking.
- Pega CLM experience is preferred.
Responsibilities
- Gather, analyze, and document client onboarding requirements across APAC;
- Translate requirements into functional specifications, user stories, and acceptance criteria;
- Facilitate requirements workshops and process walkthroughs;
- Develop AS-IS / TO-BE process flows, including exception scenarios;
- Liaise between business users and technology delivery teams;
- Track and resolve requirements, process, and solution design issues;
- Support UAT through test scenarios, coordination, and business validation;
- Conduct end-user training and knowledge transfer for go-live.
Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.
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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639