Business Analyst – Technology Digital & Data (TDDI)

At Sodexo, our purpose is to improve quality of life for our employees, clients, and communities. As part of our Technology Digital and Data (TDDI) team, the Business Analyst plays a critical role in shaping and delivering technology and digital solutions that support this mission.

The Business Analyst is responsible for understanding business needs, analysing processes, and translating requirements into clear, actionable outcomes that enable successful project delivery.

Job Description

Business Analysis & Requirements

• Elicit, analyse, and document business requirements through stakeholder engagement

• Translate business needs into clear functional and non-functional requirements

• Develop artefacts including business requirements documents, user stories, and process maps

• Ensure requirements are traceable, prioritised, and aligned to business outcomes

Stakeholder Engagement

• Build strong relationships across business and technology teams

• Facilitate workshops and working sessions to gather and validate requirements

• Support stakeholder alignment and decision-making

Process Improvement

• Analyse current-state processes and identify improvement opportunities

• Define future-state processes aligned to business and technology strategy

• Support continuous improvement initiatives

Delivery Support

• Work closely with Project Managers and delivery teams to support project execution

• Contribute to solution design discussions

• Support testing activities and define acceptance criteria

• Ensure delivered solutions meet agreed business requirements

Governance & Documentation

• Maintain clear and structured documentation aligned to Sodexo standards

• Support portfolio governance through accurate artefact management

• Ensure consistency in business analysis methodologies and tools

Skills & Experience

• Proven experience as a Business Analyst in technology or digital environments

• Strong requirements elicitation and process modelling skills

• Experience working within structured project or portfolio delivery frameworks

• Excellent stakeholder engagement and communication skills

• Ability to translate complex concepts into clear, actionable insights

• Experience supporting end-to-end project delivery

• Experience with tools such as Triskell or similar portfolio platforms is advantageous

Qualifications

• Degree in Business, Information Technology, or a related field

• Business Analysis certifications (e.g. CBAP, CCBA, Agile BA) are advantageous