Business Development Agent

Objective: To effectively manage and respond to customer inquiries (primarily online and phone), qualify leads, and schedule appointments for the sales team, ultimately contributing to increased sales and customer satisfaction.

Responsibilities:

• Handle inbound and outbound customer communication via phone, email, and potentially chat.
• Respond promptly and professionally to internet leads and phone inquiries.
• Qualify prospective customers and identify their vehicle needs and purchase timelines.
• Schedule appointments for customers to meet with sales consultants.
• Follow up with leads who haven't scheduled an appointment or who were a "no-show."
• Maintain accurate records of customer interactions and follow-up activities in the CRM system.
• Provide customers with initial information about vehicles and dealership services.
• Assist in marketing campaigns and lead generation activities as needed.
• Collaborate effectively with the sales team and management.
• Maintain a strong understanding of Lexus vehicles and dealership processes.

Qualifications (General):

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficiency in using computers and CRM software.
• Ability to multitask and manage time effectively.
• Sales-oriented with a drive to achieve goals.
• Previous experience in a BDC or call center environment (automotive experience may be preferred).
• Professional and enthusiastic demeanor.