Business Manager QLD

Job Family Group:

Retail Group

Job Description:

Putting the stores and customers at the heart of what we do. The Retail Business Manager will deliver the ‘wow’ retail customer experience across a network of 10-15 bp sites. This is achieved through leading a large team with purpose, trust, empathy, authenticity, and care - delivering the safety, financial and operational performance targets in line with the bp global and local Reimagine Retail strategies.

Key Accountabilities

Risk:

• Empowering the team to achieve zero harm through curious and collaborative workings

• Ensure execution of bp processes, procedures, and innovative programs into territory to develop an improved safety culture

• Improve key safety lagging indicators through enhancing the safety and risk culture at store and role modelling these behaviours

People:

• Inspire store teams to deliver performance and ‘wow’ customers

• Ability and courage to speak up and foster a team environment that does the same

• Implement the retail strategy & agreed customer offer in partnership with support teams

• Provide engaging and authentic leadership of employees, including coaching and developing store managers and their teams ~150 employees

• Structured and well-planned monitoring and CI of performance to ensure we can continue to transform the business and adapt to customers’ needs and business strategy.

• Manage the territory to an agreed set of sales and cost KPI’s

• Develop purposeful connections and shared ambitions with support teams to ensure disciplined focus on the overall objectives.

Performance:

• Front-line focus on retail site performance (CX, people, culture, risk & financial).

• Own & optimise cluster performance – decisions that drive commercial results.

• Achieve the annual / monthly plans for C-Store and Food sales, identifying, implementing & escalating growth opportunities to further enhance performance,

• Supporting the delivery of fuel volumes versus plan, working in collaboration with Retail pricing,

• Deliver bottom line accountability of cost and controls

• Complete store level performance meetings with all stores that inspire and drive continuous improvement

• Accountable for continuous improvement from Talk2BP (NPS, CSAT)

• Support and deliver projects within the region, such as partnership rollouts and innovation

Essential Education

• Qualification in Marketing, Business, CX or other experience in delivering in retail & customer facing roles (desirable but not essential)
  

Essential Experience and Job Requirements

• Demonstrated leadership history with purpose, care, and authenticity

• Experience across retail operations, (including across different industries that bring different perspectives)

• Experience in organisations that are digitally savvy, commercially orientated, and future focused

• Awareness working with food and coffee an advantage

Desirable criteria

• Nurturing, building people connection and trust, inspiring teams around them to deliver great performance

• Ability to adapt, respond with agility and demonstrate resilience and determination

• Build rapport with internal and external stakeholders to achieve common goals

• Leads through inspiring and trust

• Data driven and ability to interpret financial outcomes to improve performance

• Understands and role models risk management and people safety to ensure safety is our number 1 priority

• Growth and commercial mindset

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

Don’t hesitate to get in touch with us to request any accommodations!

Travel Requirement:

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Business process improvement, Commercial Acumen, Communication, Conflict Management, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Leading transformation, market, Negotiation planning and preparation {+ 13 more}

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Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.