Business Operations Executive

Job description

Job purpose
This role exists to drive business operations excellence across Arabia by strengthening commercial performance management, improving sales execution discipline, and turning data-driven insights into actionable growth opportunities. The Business Operations Executive will support customer reach, top 10 SKU penetration, lead management, customer experience initiatives, and business governance, helping the Arabia business accelerate growth and improve execution consistency.

You'll be part of a team that believes in doing work that matters for people and the planet. Because here, we don't just hire for jobs. We invite you to be part of something bigger.

Key responsibilities

• Own and support delivery of Arabia business targets across reach and top 10 SKU penetration.
• Identify growth opportunities, market white spaces, and performance gaps through data-driven analysis.
• Lead execution of lead management through Salesforce and the UFS Sales Pro App, ensuring strong pipeline follow-through.
• Partner with sales leadership to define quarterly KPIs, performance targets, and incentive programs.
• Design and implement sales activation initiatives, competitions, campaigns, and quarterly execution plans.
• Monitor business performance through Power BI dashboards, Excel analysis, and regular performance reviews.
• Translate business data into clear insights, risks, and corrective actions to support faster decision-making.
• Support the Arabia customer experience roadmap in partnership with data and analytics, sales, and marketing teams.
• Prepare business updates, newsletters, pricing index tracking, and leadership review materials to strengthen business governance.

Required qualifications

• Strong analytical skills with hands-on experience in business performance tracking, reporting, and insight generation.
• Advanced Microsoft Excel capability, with ability to manage, interpret, and present complex data.
• Strong commercial understanding and ability to translate performance gaps into practical business actions.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, cross-functional environment.

Preferred qualifications

• Experience with Salesforce CRM, Power BI, or similar commercial reporting tools.
• Experience in sales excellence, lead management, customer experience, or business operations roles.
• Prior exposure to distributor, sales, or customer-facing commercial environments.
• Experience in food service industry is a plus.

Unilever is an organisation committed to equity, inclusion, and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

At Unilever we are interested in every individual bringing their “whole self” to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.