Business Project Manager - Dynamics CRM
Business Project Manager - Dynamics CRM
Overview
FinXL IT Professional Services is a leading IT consultancy that partners with clients to bridge the gap between business needs and technology capabilities. Since 2003, we've been delivering high-value ICT services across financial services, telecommunications, government, and enterprise sectors.
We are seeking an experienced Business Project Manager to drive the implementation of a Microsoft Dynamics 365 CRM platfom for a key client. You will bridge the gap between business strategy, member experience, and technology delivery to drive seamless solution design, aligned business processes, and regulatory compliance.
Key Responsibilities
Project Delivery
- Lead project execution from discovery and design through build, integration, testing, go-live within scope, budget, and timeframe.
Business & CX Transformation
- Partner closely with Member Services, Employer Relations, Marketing, and Contact Centre leaders to ensure the CRM platform transforms member journeys, retention workflows, and operational efficiency.
Governance & Stakeholder Engagement
- Establish project governance, risk mitigation strategies, and status reporting frameworks.
Agile / Hybrid Delivery Leadership
- Facilitate sprint planning, backlog grooming, stand-ups, and release planning to ensure consistent delivery momentum and high quality.
Key Requirements & Experience
- Demonstrated delivery experience with Microsoft Dynamics 365 CRM implementations or major upgrades.
- Proven experience delivering complex projects within the Superannuation, Wealth Management, or Banking sectors
- Outstanding communication, facilitation, and negotiation skills, with a track record of building trust across executive leadership and business operational teams.
- Strong command of Agile/Scrum, Waterfall, or Hybrid project delivery methodologies.
Open to either Melbourne OR Sydney candidates.
If this opportunity sounds like a challenge you have been looking for please apply online today! Please note only shortlisted individuals will be contacted. (M12)