Business Reporting Senior Analyst

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role purpose

This is a commercial role, with activities that include sales reporting and governance. He or she will work closely with Sales HOD and cross functions in reporting and governance identifying sales reporting requirements, analysis and ensure alignment and integrity with strategic directions of the department.

Role profile

• Development and improvement of management dashboard (SMARTS) for key financial and operational KPIs like revenue, ARPU, contribution, gross adds, net adds and churn to provide insights on business performance and take timely corrective actions to achieve pre-set targets
• Develop automated models to measure sales productivity and quality (QoS)
• Monitor teams’ progress on numbers and perform deep dive analysis in order to uncover trends in product requests and commercial needs
• Automate and communicate reporting packs to EBU management and corporate executives
• Establish recommendations and execution plans to EBU management to adjust sales numbers and revenue growth to exceed targets
• Prepare regular and ad hoc presentations to stakeholders
• Ensure compliance with the group reporting guidance
• Partner with marketing and other concerned teams to drive appropriate commercial and sales reporting
• Responsible for the day-to-day running of the business channels and analyse all feedback
• Governance of sales department performance reviews and follow-up on business review actions
• Preparation of operational reporting on account manager, account level as solutions penetration, relevancy, SLA tracking, churn, etc.

Core competencies

• Minimum 6 years experienced in reporting
• Proven experience in the development of reporting and management information that changes business strategy
• Maintain expertise of internal procedures and systems for sales force tracking, monitoring and management
• Track record of providing data analysis on customer and commercial business processes that drives fundamental change
• Excellent communication, negotiation skills and stakeholders management
• Excellent operational skills
• Solid acumen of financial KPIs, P&L

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please contact the recruitment team for guidance.

Together we can.