Business Support Coordinator - Strategy

JOB DESCRIPTION

JOB PURPOSE

The Business Support Coordinator (BSC) - Strategy provides comprehensive administrative, operational, and coordination support to the assigned department and its leadership team.

The role is responsible for ensuring the efficient day-to-day functioning of the department by managing schedules, documentation, communications, reporting, and project coordination activities.

The BSC serves as a key liaison between internal and external stakeholders, supports departmental initiatives and governance requirements, and contributes to operational excellence through strong organization, discretion, and proactive execution.

DUTIES AND RESPONSIBILITIES

1. Administrative & Executive Support

• Provide day-to-day administrative support to the Department Head and team.
• Manage calendars, schedule meetings, and coordinate appointments to ensure effective use of time.
• Prepare agendas, briefing materials, reports, presentations, and correspondence.
• Draft emails and manage incoming communications, ensuring timely responses and follow-up.
• Coordinate travel arrangements, itineraries, and expense submissions where required.
• Support meeting logistics including venue arrangements, technology setup, materials preparation, and post-meeting follow-up.

2. Project & Operational Coordination

• Support the execution of departmental projects and strategic initiatives by tracking timelines, deliverables, and milestones.
• Maintain project documentation and trackers using appropriate systems and tools.
• Coordinate activities across departments to ensure alignment and timely completion of tasks.
• Assist with the preparation and analysis of departmental performance metrics and operational reports.
• Support continuous improvement initiatives aimed at enhancing departmental efficiency and effectiveness.

3. Documentation & Records Management

• Maintain accurate physical and electronic filing systems in accordance with company policies and applicable regulatory requirements.
• Draft, format, proofread, and edit documents, reports, and presentations.
• Ensure proper recordkeeping of sensitive and confidential information.
• Maintain databases, dashboards, trackers, and departmental records.
• Ensure documentation is updated and accessible in shared systems (e.g., SharePoint, Teams, other platforms).

4. Communication & Stakeholder Engagement

• Serve as a point of contact for internal and external stakeholders interacting with the department.
• Coordinate and distribute internal and external communications as required.
• Liaise with cross-functional teams to facilitate information flow and follow-up on action items.
• Support stakeholder requests, queries, and reporting requirements.

5. Reporting & Analysis Support

• Assist in compiling, analysing, and summarising data for reports, executive updates, and presentations.
• Prepare summary reports and dashboards to support informed decision-making.
• Monitor and track departmental activities, budgets, or operational indicators where applicable.

6. General Administrative Support

• Perform routine administrative tasks including filing, scanning, document organization, and records management.
• Manage incoming and outgoing correspondence.
• Support departmental meetings and events.

JOB COMPETENCIES

· Strong organizational and planning skills with keen attention to detail.

· High level of discretion and ability to handle confidential information.

· Ability to multitask and prioritize in a fast-paced environment.

· Strong written and verbal communication skills.

· Demonstrates initiative, sound judgment, and problem-solving ability.

· Collaborative, service-oriented mindset with strong interpersonal skills.

· Ability to work independently while supporting multiple stakeholders.

· Professional demeanour and strong ethical standards.

TECHNICAL SKILLS

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Working knowledge of collaboration platforms (e.g., Microsoft Teams, SharePoint or similar tools).

· Ability to prepare professional reports, presentations, and executive documentation.

· Familiarity with project management or tracking tools is an asset.

· Functional knowledge relevant to the assigned department (e.g., governance, finance, audit, HR, digital, sustainability) is an advantage.

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Management, Finance, Human Resources, Accounting, Law, or a related discipline.
• Associate Degree with relevant experience may be considered.
• Professional certifications or pursuit of further professional development is an asset (where relevant to the department).

EXPERIENCE

• Minimum of 3–5 years’ experience in an administrative, executive support, or coordination role.
• Experience supporting senior leadership or cross-functional teams is preferred.
• Experience in a regulated, corporate, or group environment is an asset.

INTERESTED AND QUALIFIED CANDIDATES:

Please submit your detailed application by August 14th 2026, by clicking here.

Only suitable candidates will be shortlisted and contacted for an interview.