Business Support Specialist
Key Responsibilities:
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Ensure software/systems meet regulatory and procedural requirements
- Develop and recommend enhancements to improve operational processes and procedures
- Identify and detect errors/omissions; resolve or arrange for the resolution
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Perform research for process improvements
- Recommend corrective action when discrepancies occur
- Resolve issues relating to General Ledger accounts and/or Navy Federal systems
- Test and implement software and/or processes
- Work with other business units to resolve systems and equipment issues
- Perform other duties as assigned
Qualifications:
- Analyze, research and resolve problems and discrepancies related to member accounts/loans
- Ensure software/systems meet regulatory and procedural requirements
- Develop and recommend enhancements to improve operational processes and procedures
- Identify and detect errors/omissions; resolve or arrange for the resolution
- Involved in cross-organizational task groups concerning new automated systems, products and/or services
- Perform research for process improvements
- Recommend corrective action when discrepancies occur
- Resolve issues relating to General Ledger accounts and/or Navy Federal systems
- Test and implement software and/or processes
- Work with other business units to resolve systems and equipment issues
- Perform other duties as assigned
- Qualifications and Soft Skill Requirements
- Ability to work independently and in a team environment
- Advanced knowledge of branch systems and processes
- Desired - Advanced knowledge of Navy Federal products, services, programs, policies and procedures
- Desired - Advanced knowledge of accounting, credit, and/or lending principles and techniques
- Advanced research, analytical, and problem-solving skills
- Advanced skill applying research and interpretation of findings to respond to requests for information
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
- Advanced skill navigating multiple screens and PC applications and adapting to new technologies
- Advanced verbal and written communication skills
Preferred Qualifications:
- Desired - Bachelor's Degree in Accounting and Business Administration or the equivalent combination of training, education, and experience