Call Center Agent

Attention: This is not a fully remote role. First 3 months are in-office and then it becomes a hybrid position:

Hours: Monday - Friday 8:30am - 5:00pm

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you’ll do:

Responsibilities/Duties:

• Manage calls from patients requiring medical care and provide / gather information needed.

• Take electronic messages and convey information to respective medical care providers.

• Screen and transfer calls to the appropriate person/department.

• Assign pending documents into a patient’s chart within the EMR system.

• Provide excellent customer service.

• Other duties as assigned by managers and leads.