Call Center Coordinator

Job Address:

Call Center Coordinator

We are currently seeking candidates for 1st, 2nd, and 3rd shift positions, with schedules that include every other weekend.

Pay Range: $19–22/hr
Location: Blue Ash, OH

Position Summary:

The Call Center Coordinator provides clerical and administrative support to the Assessment and Referral Department while assisting individuals seeking treatment and coordinating admission-related processes.

Essential Duties & Responsibilities:

• Provide clerical support to the Assessment and Referral Department
• Maintain documents required for admissions and patient intake
• Process consent forms and admission documentation accurately and efficiently
• Complete prescreens for callers seeking treatment services
• Verify insurance benefits and eligibility information
• Communicate with families, patients, and referral sources as needed
• Answer incoming referral calls from potential clients, offering support and encouragement as they seek treatment
• Perform additional duties as assigned

Qualifications:

• HS / GED
• Strong communication and customer service skills
• Ability to handle sensitive and confidential information professionally
• Excellent organizational and multitasking abilities
• Previous call center, healthcare, behavioral health, or administrative experience preferred

Who we are

Ethan Crossing Addiction Treatment Centers work with individuals and their support systems to identify factors leading to addiction, equip individuals with the resources needed to address addictive triggers, and reconnect individuals with their support system and community. From scheduling an admission date to acquainting individuals with the campus and everything in between, patients are supported by our team of compassionate employees.

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our patient’s lives. Our team members work with our patients to help in the recovery and treatment process to restore to a better quality life through their individual plans, group therapy and overall stay at our facility.

Why You’ll Love It Here: (Full‑Time Benefits)

• Multiple medical plan options, Vista Wellness (physician/pharmacy), Dental, Vision
• Generous PTO and paid holidays
• 401(k) with company contribution; Life and disability coverage
• Tuition reimbursement up to $15,000 and student loan forgiveness programs

Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.