Call Center Executive

About the Company

Our client is the sole agent and distributor for LOréal and Matrix Professional products in Sri Lanka. The company is committed to delivering authentic, high-quality professional beauty products while supporting salons nationwide through reliable distribution and industry expertise.

Job Overview
We are looking for a motivated and customer-oriented Junior Call Center Executive to support day-to-day customer communication and order coordination. This is a great opportunity for freshers who are looking to start their career in customer service.

Key Responsibilities

• Handle inbound and outbound calls from salon clients and customers

• Provide information on products, availability, and order updates

• Record and process customer orders accurately

• Coordinate with sales and delivery teams to ensure timely service

• Respond to customer inquiries via phone, WhatsApp, and email

• Follow up with customers and address basic concerns

• Maintain clear and professional communication at all times

Requirements

• Minimum qualification: GCE O/L or A/L

• Freshers are encouraged to apply

• Good communication skills in Sinhala and English (Tamil will be an added advantage)

• Basic computer knowledge (MS Office, email, data entry)

• Strong customer service attitude and a pleasant telephone manner

• Ability to work in a fast-paced environment

What We Offer

• Supportive and friendly working environment

• Opportunity to start your career with a leading professional beauty products distributor

• Training and hands-on experience in customer service operation

If you are interested, please send your CV to [email protected]