Call Center Executive

About the Company:

As one of the ventures of a highly reputed diversified conglomerate in Sri Lanka, best known for spearheading the private healthcare sector in Sri Lanka, and also having established a strong presence in the Construction, Manufacturing, Trading, Lubricant and Aviation sectors, Our client is established with the commitment to provide the best in Higher Education, making it more accessible and affordable.

Key Responsibilities:

• Handle incoming and outgoing telephone calls in a timely and professional manner.
• Respond promptly to customer inquiries, providing accurate information about products, services, or company procedures.
• Resolve customer complaints efficiently while maintaining a calm and friendly approach.
• Maintain records of conversations and ensure accurate data entry into the system.
• Collaborate with internal teams to escalate and follow up on unresolved queries.
• Meet individual and team performance targets, including call handling metrics and customer satisfaction scores.

Qualifications:

• Minimum 1 year of experience in a similar role within a customer service or call center environment.
• Excellent communication skills in English and Sinhala; proficiency in Tamil will be a strong advantage.
• Energetic and enthusiastic personality with a positive, can-do attitude.
• Strong customer service mindset and problem-solving skills.

If you are interested, please send your CV to [email protected] or apply below.