Case Manager

Under the supervision of the Social Services/Employment Placement Coordinator, the Residential Reentry Center (RRC) Case Manager shall be responsible for the programs and services provided to the federal offenders. The RRC Case Manager shall operate in an ethical, professional manner, interact with others in such a fashion as to create and maintain respect for the agency and the United States Government, Department of Justice, Bureau of Prisons. The incumbent shall be intimately familiar with the Statement of Work and the contractual provisions set forth in the agreement with BOP. They shall also act in accordance with the policies determined by the Board of Directors and shall abide by all applicable federal, state and local regulations. The duties of this position include: written and verbal communication with referral sources and other professionals, teamwork with other staff, residents and community partners, referrals to community-based services, resident engagement and interaction, responsivity to resident, agency and funder needs and security and accountability measures.

Duties and Responsibilities:

• Communication: Maintain communication in both written and verbal forums within Mirror and with referral agencies, community partners, other professionals. Ensure the written and verbal communications are accurate and include proof-reading and grammar checks before they are relayed to others. Relay messages in a manner consistent with PRT and the objectives of the agency.
• Teamwork: Works assigned schedule; collaborates with others; engages community partners to foster the growth of residents.
• Referrals: Ensures residents are referred for services based on RNR, to include risks identified by USPO, BOP, resident, experience of the CM, and currently accepted risk tools.
• Resident engagement and interaction: Provide groups and programs to RRC resident population. Develops, offers, and evaluates effectiveness of groups and programs provided to program residents.
• Responsivity: Available for on-call duties, timely completion of terminal reports, IPP, case notes, IR; responds in a timely manner to requests by SS/EPC, BOP, PD, Mirror leadership and RRC residents.
• Security and Accountability: Monitors resident itineraries, writes Incident Reports, engages residents in a firm/fair/consistent manner, conducts employment and residence checks and performs other security functions as necessary.