Position Summary:

The Case Manager for Mobile Crisis Intervention provides case management, stabilization and resolution services to individuals presenting with acute mental health distress/disturbance and facilitate clinical continuity for emergency services and other various clinical services, as needed. Immediate crisis services may be provided in the office or in a community based location, regardless of the program to which the individual is assigned.

Work Schedule:
Wednesday & Saturday swing shifts (10am-12am), Thursday overnight shift (7pm-9am)
Saturday & Sunday day (7am-9pm) and Monday night (7pm-9am)

Responsibilities:

• Assists with engagement in mental health services and provides assistance in securing Medicaid, if indicated.
• Provides case management and therapeutic services, including education, and referrals to individuals who meet RSN access to care criteria.
• Staffs the Chelan Douglas Crisis Line during office hours.
• Completes progress notes and other required documentation within the required timeframes.
• Supports implementation of the treatment plan focusing on client strengths and risk factors
• Provides services to achieve the goals identified on the treatment plan
  • Crisis intervention
  • Assisting with applying for benefits
  • Assisting with activities of daily living and psychosocial support
  • Service coordination with other providers, including health care professionals, and establishing connections with other community resources
  • Transportation to appointments or meetings with service providers
  • Obtaining housing or assisting with housing retention
• Establishes and maintains working relationships with community resources, coordinates consumer treatment with other providers, and initiates referrals to medical providers and other community resources as appropriate
• Assists clients in linking with critical community and therapeutic based services to facilitate and sustain recovery
• Attends psychiatric or medical appointments with clients as indicated
• Follows agency policies regarding confidentiality and other consumer rights
• Participates in supervision and staff meetings, multi-disciplinary team meetings, group supervision and other meetings as required.
• Attends court hearings as indicated and testifies on behalf of individuals served if necessary.
• Support cases assigned to hospital liaison