Case Manager (Pool/PRN)

We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

  • +$2/hr -> Monday-Thursday Nights
  • +$3/hr -> Friday-Sunday Nights
  • +$2/hr -> Saturday-Sunday Days

What You'll Do:

The Case Manager is responsible for managing the care of individuals, including both youth (adolescents) and adults, who are in crisis and stabilizing from acute episodes. This role involves facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans. The Case Manager works closely with an interdisciplinary treatment team to coordinate care and discharge planning for both youth and adult individuals, their families, schools (for youth), local providers, and other referral sources. This position also carries a caseload and serves as an ambassador to community partners.

  • Admission & Consent
    • Facilitate admission intakes, educating and informing individuals and their families about consents for treatment and authorizations for use and disclosures.
  • Treatment Planning:
    • Collaborate with the Interdisciplinary Treatment Team to develop and implement individualized, person-centered Treatment Plans appropriate for brief intervention.
    • Complete and review signed Treatment Plans with each individual and their families (where applicable) to ensure understanding and agreement.
  • Collateral Gathering & Assessment:
    • Gather collateral information from individuals, family members, schools (for youth), and other involved parties to conduct a thorough assessment of needs for treatment and discharge planning.
  • Care Coordination:
    • Actively coordinate care and provide referrals to ensure services are aligned with both facility staff and external providers.
    • Identify and address gaps in service needs, making appropriate recommendations to meet the individual’s needs upon discharge.
  • Discharge Planning:
    • Collaborate with the interdisciplinary treatment team to engage with, monitor, and communicate with individuals and their families, ensuring safety and meeting their needs during the discharge process.
  • Documentation:
    • Maintain accurate clinic records, documenting all activities related to service delivery, including brief interventions, coordination of care, discharge planning, and treatment planning.
    • Obtain necessary signatures from individuals or their guardians regarding treatment and other required documents.
  • Community & System Knowledge:
    • Maintain a working knowledge of the Pennsylvania State behavioral health system, including potential funding sources, 302 involuntary legal processes, and resources specific to both youth and adults.
  • Professional Development:
    • Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency.
    • Demonstrate competency through post-testing, skill observation, and performance assessments as conducted by direct supervisors.
  • Performs all other duties as assigned

What You'll Bring:

  • Bachelor’s degree in behavioral health or related field OR 4 years of behavioral health experience

  • Knowledge of the Pennsylvania State behavioral health system of care and resources within it
  • Must pass the following background checks

    • Child Abuse Clearance
    • FBI Criminal Background Check
    • Pennsylvania State Police Criminal Record Check
  • The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment
  • Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

It would be great if you had:

  • Master’s degree in behavioral health or related field

  • Licensed Mental Health Professional (LMHP)

  • Experience working with children, youth, families, and adults with behavioral health issues

  • Knowledge of and experience with the Pennsylvania involuntary treatment process

  • Ability to perform Safe Clinch restraint techniques

What We Offer:

Full-time only:

  • Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
  • CHS pays for Basic Life, AD&D, Short and Long-Term Disability
  • Voluntary Life insurance option for employees and their families
  • Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
  • Flexible Spending Accounts (health care and dependent care)
  • 401k company match after 6 months (50% of deferrals up to 6% of compensation)
  • Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
  • Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time):

  • Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support

Connections Health Solutions is proud to be a Second Chance Employer.

#INDPA

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.

Recruitment Fraud Warning

Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers.

Please note:

  • Official communications come only from an email address ending in @connectionshs.com.
  • We will never extend an offer without completing our formal interview process.
  • We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process.

If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact [email protected] to verify its authenticity before responding.

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • Legal First Name
  • Legal Last Name
  • Address 1
  • Address 2 optional
  • City
  • State choose one
  • Zip Code
  • Are you legally authorized to work in the U.S.? choose one
  • Many positions with Connections Health Solutions require that you be at least 18. Are you at least 18 years old? choose one
  • How many years of experience do you have working in a behavioral health or clinical setting? choose one
  • The minimum requirement for this position is a Bachelor's degree. Please choose your highest education level achieved: choose one
  • Have you previously worked for Connections Health Solutions? choose one
  • Are you a current Connections Health Solutions employee? choose one
  • Do you have any relatives employed by this organization? choose one
  • Are you comfortable working in a Crisis/Stabilization environment that utilizes seclusion and restraint techniques? choose one
  • Please indicate years of clinical and crisis experience. choose one
  • All employees may work every weekend if that is available to meet their FTE and the needs of the facility. Our facility runs 24/7/365 so nothing can be guaranteed. Are you able to work weekends? choose one
  • If you are offered a position and accept the job, you will need to begin your pre-employment next steps (Medical Examination and Background Screening) within 48 hours of your acceptance. Are you able to comply with this requirement? choose one
  • If hired for a Pool/PRN position, you will be required to attend our full week (Monday - Friday) New Employee Orientation. Will you be able to comply to this requirement? This could mean that you will need to take time off from your other full-time job to attend. choose one
  • You must be able to pass the following background checks. We look at misdemeanors and felonies. Are you comfortable with us proceeding to the next step if offered a position? (Child Abuse Clearance, FBI Criminal Background Check, State Police Criminal Record Check, and fingerprint clearance) choose one
  • List any work related certifications or licenses you currently possess. Include the type of license, the license number, and the state issued. written answer
  • Are you currently involved in any proceeding that could affect your license or certification? choose one
  • PROFESSIONAL REFERENCES List two references. One professional and one personal (other than those listed as current/former supervisor) that we may contact. written answer
  • LinkedIn Profile optional
  • How did you hear about us?
  • Why do you believe you are the best candidate for this position? optional
  • What excites you about working for Connections Health Solutions? written answer
  • I would like to receive updates from a recruiter about this job via SMS. Please answer with Yes or No. choose one
  • Connections Health Solutions (CHS) will use your personal information to manage the hiring process, including evaluating your application and conducting interviews. Your data may be shared with our applicant tracking system provider (Greenhouse Software, Inc.) and, if applicable, transferred to the United States. Your information will be handled in accordance with applicable privacy laws, and you have rights regarding access, correction, and deletion of your data. choose any
  • Please attach copies of any certifications you hold to your profile. upload · optional
  • Please attach copies of proof of education to your profile. upload · optional
  • Were you referred by a Connections Health Solutions employee? If yes, please add the employees full name, location, and position.

See also

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