Charging Support Technician Specialist

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Key accountabilities & decision ownership

• Ensure charging systems KPIs are met via daily monitoring on the performance reports.
• Define needed monitoring controls to be able to monitor KPIs and provide the needed automation for quality improvement.
• Achieve KPIs and share them with management on a daily, weekly, and monthly basis.
• Be responsible for rolling out all the upgrades and packages applied on the charging system and organizing the rollout plans with the different project managers.
• Assess the charging system capacity reports and set actions for performance improvement.
• Attend different technical forums and meetings inside and outside technology which aim to improve the charging services quality.
• Perform housekeeping and system monitoring to prevent problems before their occurrence.
• Act upon escalated alarms and complaints from the services operations front-line team.
• Solve individual or global customer complaints through Remedy system, Siebel, or emails.
• Implement required network configuration and operational changes including upgrades and expansions.
• Apply different configuration changes with minimal impact.
• Launch commercial projects, prepaid customer promotions, and apply the required testing according to the agreed KPIs.
• Escalate and follow up problems with vendors, evaluate and implement their recommendations.
• Provide regular management updates as per agreed KPIs.
• Ensure that work is done according to Vodafone Egypt and industry standards.
• Ensure running the business in conformance with company security policies.
• Participate in technical sessions and courses and ensure full understanding and alignment with the new services and projects.

Core competencies, knowledge, and experience

• 1-2 years of relevant experience in telecom or IT.
• Sound technical capability and leadership skills.
• Excellent troubleshooting skills.
• Excellent interpersonal and communication skills.
• Excellent presentation skills.
• Ability to work under pressure.
• Must have technical or professional qualifications:
• BSc of Engineering in Telecommunications or Computer Science.
• Advanced knowledge of telecom network services and telecom protocols SS7, TCP/IP.
• Advanced knowledge in IT operating systems (Unix, Linux, etc.) and system administration.
• Advanced knowledge of database technologies and good knowledge in database administration.
• Good knowledge of security and audit concepts.
• Hands-on experience with clustering solutions, database administration, virtualization, and application servers such as WebLogic, Tomcat, and JBoss.
• Good knowledge of computer programming languages and scripting.

Who we are

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live, and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds, and cultures. We're committed to increasing diversity, ensuring equal representation, and making Vodafone a place everyone feels safe, valued, and included.

Together we can.