CHILD SUPPORT ENFORCEMENT SPECIALIST
About this Job
- Department MISSIONTo protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.Department VISIONA future where every child thrives in a loving environment, supported by empowered families and resilient communities.Department VALUESTreating all people with dignity, compassion and respect, while providing services with integrity.
At the Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.Join Our Team at DCFS: Child Support Enforcement Specialist
This position is responsible for critical financial functions that ensure the integrity of child support collections and distributions. Primary duties include processing returned checks, researching and resolving suspense accounts, applying lump-sum payments, managing daily financial emails, responding to phone inquiries from custodial and noncustodial parents, employers, and partner agencies, and performing a variety of other financial transactions requiring accuracy, confidentiality, and compliance with federal and state regulations.
If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you! Minimum Qualifications
Five years of experience in child support enforcement; OR
Six years of full-time work experience in any field plus two years of experience in child support enforcement; OR
A bachelor’s degree plus two years of experience in child support enforcement; OR
A master’s degree plus one year of experience in child support enforcement.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.Job Specification
- The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties
- Investigates and responds to CSE & DA staff regarding complaints of lost or missing checks.
- Receives Journal Entry requests via CAFÉ from field staff to process payments in suspense or posting errors.
- Provides state office and field staff with expert advice and resolutions on complex matters including distribution of mis-posted payments, suspense money, distribution hierarchy, financial audits, and recovery of erroneous funds.
- Review and respond to lump sum emails received by employers via the Lump Sum group e-mail.
- Updated notices are sent to the non-custodial parents' employer with current arrears balance.
- May assist in requesting check pulls
Position-Specific Details:
Appointment Type: Promotional. This position is open to current permanent classified Department of Children and Family Services employees ONLY. Also, it may be filled as a detail and promoted within 12 months.Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Work Location: Baton Rouge, LA
Compensation: CSE Specialist position has a Special Entrance Rate of $22.76/hour.
Louisiana HB 420 requires all prospective DCFS employees to complete and clear multiple background clearances prior to employment with this agency.
How To Apply:No Civil Service Test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
* Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Yolanda Jackson
DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.