City Manager
The City Manager is responsible for the overall
operational performance, growth, and compliance of the Company’s activities
within an assigned city. This role provides strategic leadership and
day-to-day coordination of Sales, Evaluation, Training & Onboarding,
Portfolio Management, Recovery Operations, Supply Chain, and Administrative
teams to ensure business targets are achieved, risks are managed, and service
delivery standards are met.
The City Manager acts as the single point
of accountability for city-level performance, customer experience, asset
protection, and operational efficiency.
1. City Operations & Leadership
● Provide
leadership and oversight for all functional teams within the city.
● Ensure seamless
coordination across departments to achieve operational efficiency.
● Translate company
strategy into executable city-level plans.
● Monitor daily
operations and resolve cross-functional challenges.
● Act as the
company’s representative for city-level engagements and partnerships.
2. Revenue, Portfolio & Risk Management
● Oversee city
sales operations to drive lead generation
● Ensure adherence
to approve acquisition processes, pricing models, and risk policies.
● Supervise
evaluation teams to ensure accurate rider assessments, credit checks, and
complete documentation.
● Monitor sales,
credit, and portfolio performance metrics; implement corrective actions where
required.
● Collaborate with
risk and collections teams to minimise fraud exposure, delinquency, and losses.
● Review
delinquency and recovery reports and implement effective recovery and portfolio
optimisation strategies.
3. Operations,
Recovery & Asset Management
● Oversee station
officers and recovery operations to maintain portfolio quality.
● Drive recovery
efficiency, ethical enforcement practices, and loss minimisation in line with
company policies and regulations.
● Supervise supply
chain and asset deployment activities, including asset setup, tracking, and
utilisation.
● Ensure proper
asset condition monitoring, maintenance scheduling, and vendor coordination.
● Minimise asset
downtime and operational disruptions across the city.
4. People
Leadership, Administration & Compliance
● Lead and
coordinate city-level administrative and facility operations.
● Ensure accurate
record-keeping, reporting, and operational documentation.
● Manage, coach,
and develop team leads and staff across all functional areas.
● Conduct
performance reviews, enforce discipline, and support employee engagement
initiatives.
● Ensure adequate
staffing levels and support onboarding of new hires.
● Promote compliance with company policies, ethical
standards, and operational procedures across all teams.
● Enforce internal controls to prevent fraud,
misuse of assets, and revenue leakage.
5. Financial & Performance Management
● Own city-level
budgets and cost control initiatives.
● Monitor revenue,
expenses, and profitability for the city.
● Track KPIs across
teams under the city.
● Prepare and submit periodic performance and
operational reports.
Requirements
● Bachelor’s degree in Business
Administration, Operations Management, Finance, or related field.
● Minimum of 6 years of progressive
experience in operations management, preferably within mobility, leasing,
logistics, or financial services.
● Proven experience managing
multi-functional teams.
● Strong understanding of sales
operations, credit risk, collections, and asset management.
Key Skills
● Strong leadership and people
management skills
● Excellent operational and
analytical capability
● Ability to manage risk and enforce
compliance
● Strong stakeholder management and
communication skills
● Problem-solving and decision-making
ability
● High level of integrity and
accountability
KPIs
● City revenue and portfolio growth
● Sales target achievement rate
● Portfolio at risk (PAR) and
delinquency rate
● Recovery success rate
● Asset utilisation and downtime
● Operational cost efficiency
● Customer satisfaction scores
● Compliance and audit outcomes