Claims Manager

Champlain Insurance Group is a fast-growing, specialty, surplus and excess lines insurance enterprise. Which, through our affiliates, Champlain Specialty Insurance Company, WestCongress Insurance Services LLC, and WestCongress Risk Services LLC, offers primary and excess general liability insurance solutions and claims administration throughout the United States.

The Claim Manager is responsible for the oversight, management, and technical direction of a team of approximately five casualty claim professionals handling complex commercial general liability claims within a surplus lines environment. This role provides leadership, claim oversight, operational management, and technical guidance for litigated and non-litigated casualty losses involving artisan contractors, habitational risks, security guard exposures, premises liability, products liability, and other specialty casualty accounts.

The position ensures timely, effective, and consistent claim handling in accordance with company guidelines, coverage positions, reserving philosophy, regulatory requirements, and litigation management strategies while driving strong financial and operational outcomes.

Responsibilities:

Leadership & Staff Management

• Directly supervise and mentor a team of approximately five casualty claims adjusters.
• Conduct regular file reviews to ensure quality, technical accuracy, compliance, and adherence to best practices.
• Monitor individual and team performance against established KPIs, including:
  • Timely contact
  • Coverage analysis
  • Reserve adequacy
  • Litigation management
  • Diary management
  • Cycle time
  • Customer service standards
• Provide coaching, technical training, and professional development opportunities.
• Assist with workload balancing, staffing recommendations, and succession planning.
• Support a collaborative, accountable, and high-performance claim culture.