Client Consultant/Technical Support

CloudSquared is growing fast — and we’re looking for a talented IT Support Engineer to grow with us. If you’re passionate about solving complex technical challenges, building great client relationships, and working with the latest cloud technologies, this is an opportunity to make a real impact in a team that values your expertise.

About the Role

This is a dynamic position that blends technical support, project delivery, and hands‑on client interaction. You’ll work across both our support and project teams, stepping in as a trusted technical advisor for our clients while helping design, maintain, and improve their IT environments.

Expect variety: one day you’ll resolve escalated issues or tune a Microsoft 365 environment; the next, you may be onsite with a key client or contributing to a major cloud migration or modernization project.

What You’ll Be Doing

• Deliver Level 2 and 3 support for escalated incidents using our MSP ticketing and monitoring tools

• Manage, maintain, and secure Microsoft 365, Office 365, Azure, and Azure AD environments

• Administer Intune for device deployment, configuration, compliance, and security

• Conduct proactive onsite visits, user support, and health checks for key clients

• Assist or lead on projects — migrations, upgrades, security improvements, and new deployments

• Monitor client infrastructure through RMM tools and ensure SLA targets are consistently met

• Support hybrid and cloud infrastructures including Azure VMs, networking, and storage

• Implement strong cybersecurity controls MFA, conditional access, patching, Defender, backups, and more

• Keep documentation accurate and up to date — asset lists, diagrams, credentials, configurations

• Work closely with the Service Desk and Project Teams to ensure smooth, high‑quality client experiences

• Spot recurring issues and identify opportunities for automation or service enhancements

• Build lasting client relationships through clear communication and dependable support

What You’ll Bring

We’re looking for someone who’s technically sharp, personable, and comfortable juggling priorities in a fast‑paced environment. You enjoy solving problems, supporting clients, and working collaboratively with your team.

Essential Skills & Experience

• 4-6 years in an MSP or multi‑client IT support role

• Expert knowledge of Microsoft 365, Office 365, Azure, and Azure AD

• Strong hands‑on experience with Intune and device management

• Deep understanding of Windows 10/11, AD, Group Policy, and business applications

• Solid grasp of networking fundamentals DNS, DHCP, VPN, VLANs, firewalls

• Advanced troubleshooting skills in complex environments

• Experience with RMM, PSA, or ticketing tools Datto, N‑able, ConnectWise, Autotask, etc.

• Excellent communication, time management, and client‑facing abilities

Desirable Extras

• PowerShell or automation scripting experience

• Knowledge of backup, monitoring, and endpoint security platforms

• Familiarity with Windows Server, Hyper‑V, or Azure Virtual Desktop

• Certifications such as Azure Administrator Associate, Modern Desktop Administrator, Network+, etc.

Why Join CloudSquared?

• Grow without the red tape — we’re agile, ambitious, and truly client‑focused

• See your impact — your ideas and technical input shape real outcomes

• Work with great people — a skilled, supportive team that loves sharing knowledge

• Flexible, balanced culture — hybrid working and smart, results‑focused hours

If you’re ready to take the next step in your career, work with fantastic clients, and join a supportive team that values your growth — we’d love to hear from you. Apply now and let’s build something great together.