Client Services Manager

As Client Services Manager, you will play a pivotal leadership role overseeing talent acquisition delivery for one of our most strategic client partnerships. Leading a team of recruiters, you will drive recruitment excellence, influence business outcomes, and build trusted relationships with senior stakeholders to ensure the ongoing success of this flagship account.

• Work Location: Tokyo, Japan
• Work Arrangement: Hybrid work model (3–4 days, or less per week onsite), flexible depending on business needs and team alignment.
• Languages Required:
  • Japanese: Native level or equivalent professional proficiency (JLPT N1 level)
  • English: Business‑level proficiency
• Working Hours:
  • Monday to Friday, 9:00 AM – 6:00 PM (Non-core flexible working hours)

Team Leadership

• Lead and coach a high-performing recruitment team
• Set clear performance standards and goals; proactively address gaps
• Conduct regular 1-1s, team meetings, and performance reviews
• Foster an inclusive, collaborative environment that inspires excellence

Client Partnership

• Build strong relationships with key stakeholders across client organizations
• Partner with internal Cielo teams and client leaders on implementations
• Participate in client meetings, sharing insights and addressing service gaps
• Deeply understand client organizational structures and needs

Strategic Delivery

• Develop recruiting metrics and analytics (time to fill, cost per hire, candidate satisfaction, etc.)
• Manage programs, events, and campaigns to build candidate pipelines
• Drive comprehensive hiring strategies including passive outreach and recruitment marketing
• Leverage cutting-edge recruitment technologies and Cielo resources
• Oversee P&L management and Cielo-specific reporting
• Drive continuous improvement and process standardization

Supervisory Responsibilities

The Client Services Manager will lead a team of Recruiters, providing guidance, conducting performance reviews, and supporting professional growth.

Experience

• Proven track record in talent acquisition or HR
• Experience coaching peers or managing teams

Skills

• Knowledge of recruitment technologies (ATS, social media tools)
• Strong proficiency in Microsoft Office Suite

Education

• Bachelor's degree in business, management, HR, or related field (preferred)

Cielo is an equal opportunity employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, disability, age, genetic information, or any other protected status. Applicants requiring accommodations should contact: [email protected]