Client Services Manager

Company overview

LTF Digital is a leading digital marketing agency specialising in the medical aesthetics industry. We help clinics and practitioners connect with patients, build their brands, and grow their businesses through cutting-edge digital strategies. Our team is passionate about creating impactful campaigns, delivering measurable results, and fostering strong client partnerships. We offer a collaborative, dynamic, and remote-friendly work environment where your contributions will make a difference.

Job summary

We’re seeking a skilled and client-focused Client Services Manager (Contractor) to serve as the key point of contact for our aesthetics clients across the UAE and UK. You’ll be responsible for the day-to-day coordination of marketing projects, maintaining client relationships, and ensuring campaign delivery stays on track.

This is a delivery-focused, client-facing role ideal for someone with excellent organisation, communication, and problem-solving skills. You’ll work directly with internal departments (content, design, SEO, PPC) to ensure each campaign meets expectations and is delivered on time.

This is a remote contractor role, working 40 hours per week. You must be based in Dubai or the wider UAE region and eligible to invoice as an independent contractor.

Key responsibilities

• Client relationship management: Build and maintain strong relationships with clients, understanding their needs, goals, and expectations.
• Project planning & execution: Develop detailed project plans and timelines, and manage execution to ensure on-time and on-budget delivery.
• Communication & reporting: Provide regular status updates, reports, and insights to clients, keeping them informed throughout the project lifecycle.
• Problem solving & issue resolution: Anticipate potential challenges, proactively address issues, and escalate concerns when necessary.
• Team collaboration: Work closely with internal teams (design, content, marketing) to ensure seamless project execution and client satisfaction.
• Continuous improvement: Identify opportunities to optimise processes, improve client experience, and enhance service offerings.
• Cross-functional service development: Comfortable liaising with creative, content, and marketing teams to progress delivery.

Requirements

Qualifications

• Experience: Minimum of 2 years of experience in client services role or front of house, account management, or a project management role. 2 years of experience in digital marketing or the medical aesthetics industry.
• Project management skills: Proven ability to manage multiple projects simultaneously, prioritise tasks effectively, and meet deadlines.
• Communication: Exceptional verbal and written communication skills, with the ability to tailor communication to different audiences.
• Problem-solving: Strong problem-solving mindset with the ability to think critically and find creative solutions.
• Adaptability: Ability to thrive in a fast-paced and dynamic environment, managing shifting priorities and client demands.
• Client-focus: Passionate about delivering exceptional client experiences.
• Remote work proficiency: Self-motivated with the ability to manage time and projects independently in a remote environment.

Preferred qualifications

• 2 years in a marketing agency environment
• Medical aesthetics experience
• Experience with CRM systems (e.g., HubSpot, ClickUp)

Benefits

Contract type and compensation

• Competitive contractor rate between AED 9,000 to AED 13,500 per month, depending on experience and capability
• Contractor (freelance/self-employed)
• Full-time availability – 40 hours per week
• No benefits included
• Must have right to work in UAE - no sponsorship offered