Client Services Supervisor (Account Management/Onboarding Support)
Satellite Office is looking for an experienced and qualified account management coordinator to assist achieving our high growth targets.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?
KEY ACCOUNT MANAGEMENT
Strengthening rapport with clients and accomplishing client requests in a customer-focused, professional, and courteous manner
Act as an escalation point and a major advocate of the client
Ensure an accurate assessment of client satisfaction at all times using various resources- regular daily contacts, weekly, monthly quarterly business reviews, and bi-annual pulse surveys (via phone or )
Identify, develop, implement, and make recommendations on strategic value-adds (innovation)
Drive inside sales initiatives
ONBOARDING OPERATIONAL SUPPORT
Conduct onboarding for new hires and nurturing long-term client and staff relationships
Establish a clear understanding of the client’s tactical strategic plans
Prepare client/sales visit agenda and presentations
Develop effective communication platforms for clients and staff
Any other administrative task requested on a regular or ad-hoc basis
Deal with client requests and troubleshoot problems
NEW ACCOUNT SETUP
Participate in account setup in partnership with the client specific to IT setup, office fit-out, branding due-diligence exercises
WHAT ARE WE LOOKING FOR? PERSONAL SKILLS QUALITIES
Proactive, resourceful, self-motivated, takes initiative
Strong communication skills (written and spoken)
High service orientation.
Ability to meet deadlines with excellent time management skills
Calm, polite, and professional behavior.
Precise, accurate and attentive to details
General business knowledge
SPECIAL REQUIREMENTS
Advanced knowledge of Microsoft Applications (Excel, Word, Outlook, PowerPoint)
Advanced knowledge of Google Doc, Sheets, Mail, Calendar
Experience with Australian businesses is beneficial
QUALIFICATIONS EXPERIENCE
Bachelor’s Degree
At least three plus (2+) years of experience in client/account management and new hire onboarding
Background in IT procurement and inventory management is a plus but not required