Client Servicing & Operations Specialist
We are seeking a proactive, tech-forward, and detail-oriented professional with strong Mandarin language skills to join our team as a Client Servicing & Operations Specialist. In this modernized role, you will bridge traditional high-touch investor management with cutting-edge workflow automation. You will be responsible for seamless investor onboarding, communications, and compliance management for High-Net-Worth Individuals (HNWIs) across North Asia, while actively leveraging Generative AI tools to optimize daily operations, content generation, and compliance checks.
Key Responsibilities
1. Client Servicing & North Asia Liaison
Serve as the primary operational point of contact for North Asian clients, facilitating smooth day-to-day communications and query resolution.
Act as a reliable liaison between HNW clients and internal teams (e.g., Compliance, Operations, Management) to ensure timely responses and client satisfaction.
Handle and route incoming client inquiries professionally and promptly in both high-level English and Mandarin.
Prepare, translate, and format routine client communications, reports, market updates, and presentation materials in both English and Mandarin.
Maintain accurate, structured, and up-to-date client records, interaction logs, and documentation across company systems.
2. Compliance & Onboarding Execution
Assist in investor onboarding processes, ensuring full compliance with regulatory requirements and internal AML/KYC policies.
Conduct routine compliance checks, background reviews, and account verifications for client-related activities.
Prepare, organize, and maintain complete compliance and audit-ready documentation.
Identify and report potential compliance, risk, or regulatory issues related to clients to management promptly.
Assist in developing and implementing internal compliance training programs and documentation updates.
3. GenAI Process Automation & Operational Efficiency
Leverage AI tools to automate routine data extraction, document summarization, and initial regulatory/KYC checks during client onboarding.
Proactively identify operational bottlenecks in Company’s processes and propose AI-driven or automated workflow improvements.
Maintain standard operating prompts, templates, and AI workflows to ensure team-wide consistency, output accuracy, and data confidentiality.
Qualifications & Requirements
Education:
Bachelor’s degree in Business, Finance, Economics, or a related field.
Language Mastery:
Native or near-native fluency in written and spoken
Mandarin and English
to effectively communicate with North Asian high-net-worth clients and translate complex financial/compliance documents.
GenAI & Tech Savviness:
Demonstrated proficiency in leveraging Generative AI tools (e.g., ChatGPT, Claude, Gemini, or specialized AI tools) for content drafting, translation, workflow automation, or research.
Interpersonal Skills:
Excellent interpersonal, active listening, and client-facing communication skills tailored for HNWIs.
Attention to Detail:
Meticulous organizational skills with high standards for compliance accuracy and client confidentiality.
Software Skills:
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and modern CRM tools.
Mindset:
Proactive team player capable of working independently, driving efficiency, and adapting to emerging technologies.
Preferred Qualifications:
1–3 years of experience within the financial services, wealth management, private banking, or investor relations sectors, with experience handling HNWIs.
Hands-on experience implementing prompt engineering, low-code automation tools, or AI-driven CRM integrations.
Solid foundational knowledge of North Asia compliance frameworks (AML/KYC standards).