Client Success Manager

A leading IT firm in the New Orleans area is looking to add sales representatives. We offer a great base salary annually plus a residual commission plan

We are looking for new Client Success Managers to improve communications and manage our clients' account, to drive deeper relationships and engagement.

Managed IT or Technology experience is not required. Sales experience is!

We will provide sales training that will provide you with the knowledge and tools to be successful selling our services.

Daily and Weekly Job Responsibilities:

• Create and manage a STAR Review with managed accounts to drive strategy and future revenue
• Grow revenue and market share within client account along with client profitability
• Resolve critical issues with any client relationships
• Participate in ongoing strategy meetings with Restech clients, as needed
• Attend sponsored industry, charity, or educational events
• Keep up to date on industry related news and technology
• Update all activities, time sheets, sales processes, opportunities within the platform
• Develop relationships with Managed Service clients and prospects
• Maintain relationships with clients
• Maintain technology and selling skills as industry changes
• Attend all necessary company sponsored or third part sponsored training events
• Attend relevant project meetings, sales handoffs, etc
• Design and/or present proposals, presentations, and necessary agreements for prospects and clients
• Create proposal, presentation and needed Visio drawings for prospects or client presentations
• Is the customer’s trusted advisor
• Coordinate Onboarding Tasks
• Provide Quotes and Statements of Work (SOW)
• Project Management for new projects customers purchase
• Provide and Deliver the STAR Review on an annual basis for each customer
• Monthly touch base calls and quarterly meetings for each customer
• The ability to make a recommendation to a business owner and provide SOW’s
• Customer Orientation Presentation

Commission is paid based on sales. Travel expenses, a mobile phone and laptop may also be included as part of your package.