Clinical Product Implementation Specialist
Company Description:
eHealth Technologies is a leading healthcare technology company that advances the delivery of life-altering care. Since 2006, we have decreased time to treatment for millions of patients and are trusted by the top healthcare systems, HIEs, and CROs throughout the United States.
Our advanced technology and compassionate team expedite the collection, organization, and delivery of medical records, images, and pathology materials so that care teams have exactly what they need, where they need it, to get their patients back on the road to recovery as quickly as possible. Our team takes great pride in working behind the scenes for 80% of the top hospitals to help hundreds of thousands of patients every year.
Position Description:
The Clinical Product Implementation Specialist reports to the Director of Implementations. The Clinical Product Implementation Specialist will provide clinical oversight and guidance on sales support, client launch, marketing content support and clinical education for the eHealth Technologies’ Operational Team along with managing the implementation of new customers. The goal is to create and sustain clinical specialization, education and credibility in the market.
The person chosen for this opportunity will have experience working in a dynamic, fast-paced, technical, team-oriented work environment that is guided by and upholds company core values.
Primary Responsibilities:
- Work with key customers to understand medical records needs in conjunction with Clinical Optimization Director.
- Work with Operations Teams to ensure that customer’s medical records needs are being met.
- Train on Medical Records Tests, Procedures and Terminology.
- Creation of Specialty specific Record Templates, Keywords and Record Categories
- Successfully manage projects for customer launches from kick-off to transition to Customer Success.
- Establish and maintain productive, professional relationships with key customer personnel, Including management, executive and clinical staff.
- Assist in understanding current customer workflow while establishing the best fit for eHealth products.
- Continuously increases knowledge of new developments within the assigned market to perform as a subject matter expert.
- Mitigate critical situations between the customer and eHealth.
- Maintain consistent messaging with all corporate strategies.
- Conduct ongoing customer trainings and optimizations.
- Configure and setup new customers.
- Update settings for existing customers upon request.
- Provide clinical input in the deployment of new products to clients.
- Act as a clinical and product consultant for the Sales Team.
- Provide market insight and specialty content to Director of Marketing
- Assist with the development of new products via Voice of Customer and User Group Discussions
- Determine how to define, drive, and demonstrate the value (ROI) delivered.
- Maintain action registers of all customer needs.
- Maintain working knowledge of all necessary platforms (SalesForce, Jira, Trello, etc)
- Willingness and ability to travel 35%
Information Privacy and Security
In an effort to safeguard the information privacy and security of all covered information Employee shall also be responsible for:
1. Following eHealth Technologies’ information privacy and security policies, procedures, standard operating procedures, appendices, attachments, etc.
2. Accessing, using, and disclosing only the minimum necessary covered information that is needed for job responsibilities, or otherwise allowed by law.
3. Safeguarding the confidentiality, integrity, and availability of covered information at all times, whether or not on duty.