Cloud Engineer

Design, implement, maintain, and support cloud infrastructure across AWS and GCP environments.
Manage and support infrastructure automation using Terraform.
Deploy, configure, and troubleshoot containerized applications using Docker and Kubernetes.
Develop and maintain scripts and automation using Java, Unix Shell, Bash, Python, and/or PowerShell.
Support middleware technologies including WebSphere, JBoss, WildFly, Tomcat, Apache, and Kafka.
Support CI/CD and automation platforms such as Jenkins, Ansible, Rundeck, and Git.
Monitor infrastructure and applications using Nagios, OMI, ServiceNow, and Geneos.
Work with Elasticsearch for logging, monitoring, and data analysis where required.
Apply ITIL Service Management practices across Incident, Problem, and Change Management processes.
Develop an understanding of LLMs and AI architecture patterns, including RAG, Agentic AI, MCP, and related approaches.
Troubleshoot technical issues, perform root-cause analysis, and coordinate with relevant teams for resolution.
Participate in shift-based operations and rotational on-call support.
Maintain effective communication with customers, stakeholders, and internal technical teams.

5–10 years of relevant experience in cloud engineering, infrastructure, or related technical roles.
Hands-on experience with AWS, GCP, and Terraform.
Experience with Docker and Kubernetes.
Scripting/programming experience with Java, Unix Shell, Bash, Python, and/or PowerShell.
Experience with one or more middleware technologies such as WebSphere, JBoss, WildFly, Tomcat, Apache, or Kafka.
Good understanding of ITIL Service Management, including Incident, Problem, and Change Management.
Understanding of LLMs and AI architecture patterns, including RAG, Agentic AI, and MCP.
Exposure to Jenkins, Ansible, Elasticsearch, Rundeck, and Git.
Familiarity with monitoring and service management tools such as Nagios, OMI, ServiceNow, and Geneos.
Willingness to work in shifts and participate in rotational on-call support.
Strong analytical, logical, interpersonal, and communication skills.
Customer-focused approach and ability to work effectively as part of a team or independently.

Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or an equivalent qualification.

EA Number: 11C4879

See also