Complex Event Planning Manager

Client Relationship Management

• Serve as the primary point of contact for clients from the time a meeting or event space contract is signed through final billing, once the space and F&B minimum have been sold by the Sales team

• Build rapport with clients to understand their vision, priorities, and any special requirements for their event

• Maintain clear, timely communication with clients throughout the planning process to ensure a seamless, high quality experience

Banquet Event Orders (BEOs)

• Create and distribute all Banquet Event Orders for contracted meetings and events

• Attend all BEO meetings, presenting event details clearly to Culinary, Banquets, Engineering, and other operational stakeholders

• Keep BEOs current as event details evolve, ensuring the final version reflects every confirmed detail before the event date

F&B and Event Detail Coordination

• Serve as the go to contact for the F&B department on all client facing questions regarding menus, room sets, and event date and timing

• Extract detailed event requirements from the client, including menu selections, room layout, audiovisual needs, and timeline

• Coordinate with Culinary and Banquets on menu customization, dietary accommodations, and service style

• Confirm event set up requirements and communicate any changes promptly to the operations team

Upselling and Revenue Optimization

• Identify opportunities to upsell clients on enhancements beyond their contracted F&B minimum, including premium menu items, bar packages, décor, and audiovisual upgrades

• Present upgrade options in a way that fits the client's event vision and budget

• Track and report upsell revenue generated per event

Event Day Execution

• Attend events as needed to be available on site for client questions leading up to the start of the event

• Confirm room sets, F&B delivery, and timeline execution align with the finalized BEO

• Serve as the point of escalation for any last minute changes or issues on the day of the event

Billing and Invoicing

• Manage all billing and invoicing for contracted events, including posting of F&B, service, and ancillary charges

• Reconcile final event charges against the contract and BEO to ensure accuracy

• Prepare and issue final invoices to clients in a timely manner following the event

Cross Department Coordination

• Act as the coordinating link between the Sales team and the F&B department for every contracted event

• Communicate consistently with Sales Managers on event status and any changes to scope

• Partner with Front Office, Engineering, and Security as needed to support event logistics