Compliance & QA Associate

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The Compliance and Quality Assurance Associate is responsible for the successful completion of all tasks within the business area including technical work, assigned projects, and operational efficiencies associated with the role’s essential duties. This individual is responsible for supporting the compliance program and various quality assurance initiatives.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Processes inbound grievances and facilitates outlined policy steps to resolve identified issues
• Supports the development of organizational policies and procedures associated with quality, compliance, privacy, and security
• Initiates randomized and customer service/ grievance related provider audits
• Monitors Corrective Action Plans (CAPs) for network providers, as needed
• Serves as an active participant in product enhancement projects associated with governance and compliance
• Assists in identifying and resolving process issues as well as making recommendations for continuous quality improvement
• Supports compliance with contractual and regulatory requirements as well as governing policies and procedures
• Other duties as assigned/necessary