Construction Support Specialist
As a key member of the customer service team, you'll play an integral role in maintaining Gateway's industry-leading customer service standards while supporting our mission to add 100,000 residential and business passings per year. The Construction Coordinator is expected to contribute in the following significant ways:
- Manage construction-related customer inquiries, ensuring timely and efficient responses to questions or issues related to ongoing or completed construction projects.
- Function as a liaison to coordinate escalation processes between customer service and construction operations teams to resolve project-related issues that may impact customers.
- Collaborate with cross-functional teams, including construction project managers, to streamline communication and address service improvements that benefit both customers and internal teams.
- Support efforts to simplify and improve construction-related customer service processes and workflows, proactively identifying opportunities to enhance the customer experience throughout the construction process.
- Support onboarding and training efforts for CSRs by sharing best practices and providing guidance on handling construction-specific customer concerns and troubleshooting.
- Work to create customer tickets when necessary.
- Perform other duties as assigned, contributing to overall customer satisfaction and team success.
What’s in it for you?
- Seeing your work makes a positive difference in the lives of our served communities.
- Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
- Locally owned, friendly, innovative company with high growth projections.
- Career development.
- To learn skills and participate in critical projects in all areas of the business.