Content Designer IV

¥ Manage, create and find opportunities to streamline customer success
content including but not limited to transactional emails, Customer
Support templates, user documentation and help FAQs

¥ Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms

¥ Own user acceptance testing for email templates

¥ Maintain documentation and versioning for email content

¥ Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement

¥ Uphold and help us evolve StubHub’s content standards, including terminology, voice and tone

¥ Understand the global content lifecycle (translation, adaptation,
and other systems), and partner with the teams that manage it

¥ Work well in Agile/Lean UX, remote, and cross-functional environments

¥ Execute project work quickly and efficiently – ours is a culture
that prides getting stuff done as well as being creatively brilliant

¥ Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results



We’ll also expect you to become proficient in the StubHub
product-development lifecycle and related processes. Additional
responsibilities will be defined by your manager.



Job Requirements



¥ Excellent, highly creative communication and critical-thinking skills

¥ At least 5 years of professional writing experience, with 3 years writing web and mobile content

¥ Ability to conceptualize and write effectively with minimal direction

¥ Ability to collaborate effectively in cross-functional design and product teams

¥ Ability to manage multiple projects in a fast-paced environment

¥ Experience in Agile UX environment preferred

¥ Professionalism in all aspects of daily work

¥ Experience with branding and writing both marketing and interaction content a plus

Education: Bachelor’s Degree or Equivalent in English, Journalism, Communications, Marketing, HCI, or related field

All your information will be kept confidential according to EEO guidelines.