Coordinator BPS Customer Service
We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.
What You’ll Do
- Professionally receive and resolve customer order issues
- Research and resolve issues, collaborating with internal and external teams
- Update orders, pricing, and customer criteria in internal systems
- Monitor dashboards and alerts daily to identify and address issues quickly
- Escalate unresolved issues to appropriate managers or supervisors
- Investigate rules engine issues and follow established resolution procedures
- Maintain accurate documentation in compliance with company policies
- Build and maintain strong relationships with customers, clients, and coworkers
- Support Customer Replenishment (CRP/VMI) processes when applicable
- Complete special projects and additional duties as assigned
What We’re Looking For
Education
- High School Diploma or GED required
- Associate Degree preferred
- Formal customer service training a plus
Experience
- 2+ years of customer service, administrative, or business process experience
- Food broker experience preferred
Skills & Abilities
- Strong communication, organization, and problem‑solving skills
- Proficient in Microsoft Word, Excel, and Outlook
- Comfortable with data entry and order management systems
- Ability to work with standard office equipment
- Strong attention to detail in a fast‑paced environment
Ready to apply? Join a team where your customer service skills make a real impact every day.
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