Country Operations Manager, India
Job location: Mumbai
About the role: We are seeking a dynamic and results driven India Operations Head to manage and optimize end to end operational activities across the country. This role will be responsible for managing warehousing, logistics, Inventory Management, SAP transactions, cost optimization, process improvements. This role will own all Operations KPIs to ensure the company's overall goals are met.
About the role: We are seeking a dynamic and results driven India Operations Head to manage and optimize end to end operational activities across the country. This role will be responsible for managing warehousing, logistics, Inventory Management, SAP transactions, cost optimization, process improvements. This role will own all Operations KPIs to ensure the company's overall goals are met.
- Manage end-to-end warehouse and inventory operations across multiple locations in India, ensuring optimum stock availability, inventory accuracy, and compliance.
- Oversee dispatch and logistics operations to ensure timely deliveries and efficient forward and reverse logistics management.
- Drive transportation and warehousing cost optimization through vendor management, contract negotiations, and process improvements.
- Ensure accurate order processing, dispatch documentation, and sales booking in SAP while monitoring the complete order lifecycle.
- Manage procurement planning and inventory alignment based on sales forecasts to avoid stock-outs and excess inventory.
- Manage customer agreements, SLA adherence, operational escalations, and regulatory compliance related to tax and trade policies.
- Drive process excellence initiatives, including automation, Warehouse Management Systems/Transportation Management System implementation, network optimization, and logistics risk management.
- Own logistics-related operational KPIs and P&L elements to enhance efficiency and service levels.
- Lead, mentor, and develop regional operations teams while driving performance through defined KPIs and continuous improvement initiatives.
- 8+ years of proven experience in supply chain management, distribution, warehouse & logistics.
- Proven experience in managing distribution operations in collaboration with distributors, logistics partners, and sales teams, with a focus on process improvement initiatives.
- Ability to lead and manage remote operations teams with minimal supervision.
- Good analytical and organizational skills with proficiency in SAP, Excel/Google Sheets, and reporting tools.
- Sound understanding of inventory management, transportation, warehousing, vendor negotiations, and distribution networks.
- Exposure to large-scale logistics and distribution operations.
- Good verbal and written communication skills in English and Hindi.
- Good stakeholder management and relationship-building capabilities with internal and external partners.
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.