CRM and Clientelling Manager

Position Title: CRM and Clientelling Manager Employment Type: Full Time Salary AED: up to 25,000 inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based enterprise, with a continuously growing portfolio of various industries including luxury fashion, couture accessories, and lifestyle brands. Job Description: • Audit, extract, and clean customer data from POS across all stores; build and maintain a single unified client database • Design and run RFM segmentation (VIP, repeat, lapsed, one-time tourist) and produce monthly insights for management: top-client revenue concentration, reactivation opportunities, brand cross-shopping • Build and run clienteling programs via WhatsApp Business and email: post-purchase follow-up, new-arrival outreach, lapsed-client reactivation, VIP event invitation. • Ensure all data capture and outreach comply with UAE PDPL requirements, including consent and opt-out management; select and implement a low-cost CRM/clienteling tool suitable for the business scale, manage it end-to-end, and track ROI through repeat rate, reactivation revenue, and average spend by segment.

Qualifications: • Proven hands-on experience managing CRM/clienteling activities end-to-end, including POS data extraction and cleaning, customer segmentation, campaign execution, and store-level implementation. • Advanced Excel skills required, with SQL or equivalent experience working with raw POS data strongly preferred; comfortable working independently in a build-from-scratch environment.